Privacy Policy

Shopvio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: Name, email address, phone number, and delivery address.
Location Data: Precise and approximate location to provide accurate delivery services and location-based features.
Payment Information: Payment details are processed securely through third-party payment gateways. We do not store full card or UPI details on our servers.
Audio Data: Microphone access is used for voice search functionality. Audio is processed in real-time and is not stored.
App Usage Data: Includes app interactions, search history, crash logs, diagnostics, and device identifiers collected through analytics tools.

2. How We Use Your Information

To process and deliver your orders
To manage your account and authentication
To improve app performance and user experience
To personalize content and recommendations
To send order updates, notifications, and offers
To detect and prevent fraud or misuse

3. Data Sharing

We do not sell your personal data. However, we may share your information with:

Delivery Partners: To fulfill and deliver your orders.
Payment Service Providers: For secure payment processing.
Analytics Services: Such as Firebase, to monitor app performance and usage.

4. Data Security

We implement appropriate technical and organizational security measures to protect your data. All data transmission is secured using encryption (HTTPS).

5. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Some transaction-related data may be retained for up to 90 days or longer if required by law.

6. Your Rights

You have the right to:

Access your personal data
Request correction of your data
Request deletion of your account and associated data

        To request account deletion, please visit: 

        https://shopvios.com/delete-account.html

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance functionality and analyze app usage.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: madankanujiya27@gmail.com
Phone: +91 9452699020